New Team Member Orientation

Hello and welcome to the New Team Member Orientation. During this training you will be exposed to a variety of informational resources that will better equip you to be a successful/productive team member at Chick-fil-A and Inspire 1440, LLC.

Most people just coming on board with our organization already know a little about Chick-fil-A. They even seek us out. There are many reasons for this.

Some desire to learn customer service skills form the company that sets the standard for service.
Some have friends here and have heard good things from their friends about their work experiences.
While others just want to have Sundays off.

Whatever the initial reason for beginning their tenure here, Orientation is all about getting to know who we REALLY are as a company. Our purpose, what drives our decisions, Our "WHY".

Learning the WHAT (the tasks performed while on duty at CFA) will come from hands-on work with certified trainers within the restaurants, but if you don't understand the WHY, the WHAT will never mean as much.

So what exactly is our WHY?

Our Corporate purpose states that we exist:

“To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”

This "purpose" is considered in every single decision we make. It's why you are here today.

In order to fully understand how we execute this purpose, you need only to understand the meaning of one word.

HOSPITALITY

In the Greek language, the word for HOSPITALITY (filoxenia (φιλοξενiα), comes from two root words. The first "Filo" means to love. The second "Xenia" means a stranger. Hospitality literally means "to love on a stranger". This is also where we get our word for hospital.

Loving and caring for people is at the heart of what we do at Chick-fil-A. Hospitality isn't just "something else we do"...it's who we are. It's our foundation.

So What Exactly is Chick-fil-A?

Believe it or not, it all began before there was such a thing as a "chicken sandwich". Our founder, S. Truett Cathy began his restaurant career in 1946 when he and his brother, Ben, opened a very small grill known as The Dwarf Grill (later renamed The Dwarf House®). Mr. Cathy wanted to create a place where family and community could come together for a good meal and some wholesome fellowship. This would later become a legacy that would impact millions and transforms many, many lives.

Fast forward to the early 1960s when he began to develop the idea of removing the bone from a breast of chicken and placing it between two pieces of bread. It may sound strange to us today when just about every dining establishment from food trucks to five star steak houses offer some type of chicken sandwich on their menu, but before Truett came along, no one had thought of it. This single idea turned into a true movement in the quick service food industry. The first Chick-fil-A restaurant opened up in 1967 in Atlanta's Greenbriar Mall (another innovation that Truett began as there was no such thing as dining in malls before this).

Today Chick-fil-A has over 2500 locations in 47 states and Canada. We have been ranked the #1 restaurant in average sales per store the past 10 years, have been ranked in Forbes top 100 companies to work for, 2nd place in the Customer Service Hall of Fame (only restaurant to do so), and have received many other accolades along the way.

...and What Exactly is Inspire 1440?

Each Chick-fil-A is individually owned and operated at the local level. Our Owner/Operator here in Garner, NC is Jerry Coleman. Mr. Jerry's local organization is named Inspire 1440, LLC. We get our name from the fact that there are 1440 minutes in every day and we want to be an INSPIRATION every minute of each day. Inspire 1440 (DBA Chick-fil-A) is an integral part of our community. In addition to doing business in such a way as to honor the Chick-fil-A corporate purpose, Inspire 1440 has its own stated purpose and goals.

Our Purpose:

To welcome and INSPIRE our team, guests, and community

through our hospitality, care, and influence.

Our Goal:

To be Garner's most caring company.

You are a part of something powerful and we believe only at the cusp of our growth. This is your invitation to be a part of something much bigger than yourself.

_________

So to reiterate our WHY

Our corporate Purpose Statement: "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.

Our corporate Mission Statement: "Be REMARKable!"

Alongside our corporate purpose and mission, at Team Inspire we are also striving to fulfill Truett's dream of making these promises a reality.

Goals and Expectations

What you can expect from us:

To provide paychecks on time. (Bi-weekly, Thursday)
To award you a scholarship (there are multiple scholarships available) if you meet the requirements.
To provide a safe, friendly work environment.
To provide training so you can perform your job well.
To provide honest feedback
To establish mutual trust between the management and yourself
To have a positive attitude.
To show our guests we genuinely care about them

What we expect from you

To live up to the our corporate philosophy and Chick-fil-A promise.
To be on time and work you scheduled shifts.
To establish positive work habits.
To follow all security policies for a safe environment.
To provide honest feedback
To advance in training and skills, possibly to Specialist or even and Operator (you control your level of growth)
To establish mutual trust and respect with your teammates.
To have a positive attitude.
To show customers you care about them.

Pathway

Pathway is Chick-fil-A's official training platform. Pathway contains all the procedures and guidelines for the restaurant. Inspire University will cover all that you need to know to perform well in the restaurant. However, we encourage you to use this platform to increase your knowledge of the business. Every team member will have access to Pathway and know how to use it. To access pathway, the team member will need to have their @CFA login information. If the team member would like an app to access this platform easier, it is available free in the app storm. (Pathway by Chick-fil-A, and the passphrase is 1112447853.

Communication

Communication is extremely important to Team Inspire. If there is any question of concern, please contact any leader and we will be happy to serve in any capacity that we can. Thank you and welcome to the team.

Campus Tour

Welcome to the end of Orientation. I hope you better understand what we are all about at Team Inspire and Chick-fil-A. Our final lesson is a tour of both of our restuarants. White Oak Crossing and Garner Town Square.

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